Online Counselling & Telehealth

Avoka Health Dr Giselle Withers tugun gold coast kirra northern nsw tweed heads telehealth online

Online and telehealth counselling and psychological therapy (via video call)

Dr Giselle Withers offers online counselling, also called Telehealth, using a secure video call platform. Research has shown that Telehealth is as effective as “in person” therapy and people report high levels of satisfaction with this approach (1, 2, 3, 4).  Also, when people were asked to rate the connection and “therapeutic bond” they felt with a psychologist through online counselling (Telehealth), the ratings were just as high as for face-to-face therapy (5). The research also found that some people may find it easier to share sensitive or embarrassing issues when talking online.

One of the main the benefits of Telehealth is the convenience of accessing high quality treatment from home, without needing to travel to an appointment. Also, if the problems you face requires help from a psychologist with particular experience in that area, you can access their services without geographical limitations.

Book an online or telehealth appointment

How do I join my Telehealth call?

Joining a video call session is easy. Once you’ve registered as a new client and have booked your appointment, we will email you a secure link to Giselle’s online counselling room.

All you need is a stable internet connection, a private room to prevent interruptions, your smart phone, tablet or computer and ideally a set of headphones. Please click on this link a few minutes before your appointment to ensure you are ready for the call.

Medicare rebates are available for 20 Telehealth appointments each year for all Australians with a mental health treatment referral from a GP.

Avoka Health Dr Giselle Withers tugun gold coast kirra northern nsw tweed heads waves on shore
Avoka Health online virtual appointment

Tips to prepare for a Telehealth session.

If you are about to start telehealth psychology sessions with Giselle, here a number of tips to help you prepare for this mode of therapy.

  • Use a private room where your conversation will not be overheard, and if relevant, remind other people in the house not to interrupt the session.
  • Ensure you have access to a fast and reliable internet connection.
  • Your computer should be placed on a flat, stable surface to prevent shaky video footage.
  • Place a lamp or light source behind the camera so your face is clearly visible
  • Ideally, use good quality headphones with an inbuilt microphone to ensure the highest quality sound is available.
  • Ensure your computer and phone batteries are fully charged or connected to a power source for each Telehealth session.
  • Have your phone ready as back up, if the video call drops out, but turn it off unless needed, to minimise distractions.
  • Close your email, all other webpages, and turn off email alerts, to minimise distractions.
  • Have a glass of water and a box of tissues handy!